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Terms & Conditions

1. Buying Products on our web site

1.1 To order a Product on line, you will need to follow the ordering procedure set out on the relevant order page.

1.2 Details of our prices for the Products, and the procedures for payment and delivery are displayed on the relevant page of our web site.

1.3 The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before you place an order. We try to ensure that our prices displayed on our web site are accurate but the price of your order will need to be validated by us as part of the acceptance procedure (see clause 1.4 below). We will inform you if a Product's correct price is higher than that stated in your order and you may cancel the order or decide whether or not to order the product at the correct price.

1.4 Primary Plan is entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by online electronic means to the email address you have given us on ordering.

1.5 The contract in respect of your order shall be made when we send our acceptance to you.

1.6 If your order is for a publication or document it will be emailed within 2 working days.

1.7 If your order is for a Product which is not a publication or document it will be dispatched within 4 working days.

1.8 You undertake that all details you provide to us for the purpose of purchasing Products will be correct.

2.  Intellectual Property

2.1 The contents of our web site are protected by international copyright laws and other intellectual property rights. The owner of these rights is Primary Plan or other third party licensors. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners including us. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information downloaded from our web site including but not limited to text, graphics without acknowledging Primary Plan as the source of such material or information.

3. Linked Sites


3.1 Primary Plan make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site.

3.2 When you access any other web site, you understand that it is independent from Primary Plan and that we have no control over the content or availability of that web site.


3.3 A link to any other site does not mean that Primary Plan endorses or accepts any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web site or resource.

4. Availability of our web site

4.1 We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability.

4.2 You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connection device.

5. Liability

5.1 To the extent permitted by law, we exclude all express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products provided through our web site.

5.2 We will do our best to ensure that all freely available materials and information published on our web site are accurate, but please note that we exclude all express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the content of our web site.

5.3 In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable.

5.4 In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our web site or its contents other than as a direct result of purchasing Products, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Primary Plan or our servants, agents or any other person.

5.5 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

5.6 You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our web site and is compatible with our web site. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our web site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

5.7 The limitations and exclusions in this clause 5 only apply to the extent permitted by applicable law.

6. Distance Selling Regulations.

6.1 Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Primary Plan Resources by letter or email giving details of the goods ordered and date received. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Primary Plan Resources at your own cost.